Delivery and Collection Information
**Courier Delays**
Please note: Our courier network is facing delays with delivering parcels. Please see the current list of affected postcodes here: DELIVERY DELAYS [EXTERNAL LINK].
Our courier is currently restricting deliveries to certain postcode areas - if your area is affected, you will see this indicated at checkout.
We appreciate your patience at this time.
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** Christmas & New Year Delivery Schedule**
Online orders placed from 12pm 23rd December until 27th December will be dispatched on 28th December. All orders will be sent using an Express service, with DPD.
Online orders placed from 12pm 30th December until 3rd January will be dispatched on 4th January. All orders will be sent using an Express service with DPD.
Please note that DPD and UPS will not deliver on UK bank holidays.
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Our UK delivery service is available online. All our UK online orders are shipped by a tracked express courier service - DPD or UPS.
Mainland UK Delivery Charges*
Orders over £50 inc VAT - FREE
Orders below £50 inc VAT - £5.99
All orders are scheduled for a Next Day Service (Monday to Friday).
If an order is placed before 12 noon on a weekday, it will be despatched the same day. If an order is placed after 12 noon on a weekday, we will try our best to despatch same day but cannot guarantee in which case, we will despatch on the next working day. We use a trusted fully-tracked service to ensure your order arrives swiftly and in perfect condition. You will receive an email and text message to track your order.
Orders placed at the weekend or after 12 noon on a weekday will be shipped on the next working day and delivered the following day.
For example, an order placed on a Sunday - the item will usually be delivered on Tuesday.
We can deliver throughout the mainland UK, and to the majority of non-mainland UK areas.
Please note, due to external factors that affect road services, we cannot 100% guarantee next-day delivery. Please ensure you order within plenty of time for your project and allow 48 hours before contacting our Customer Service team.
Restrictions apply:
Subject to stock and area stock locations
Delivery to some AB, HS, IV, KA, KW, PA, PH, ZE postcodes, Highlands & Islands, and Northern Ireland may take longer.
Orders for the following SKUs will be posted Royal Mail 2nd Class; TRADESHADECARDS, DESIGNERSHADECARDS, WOODCARESHADECARDS
*Additional charges apply for delivery to the Isle of Wight, Isles of Scilly, Scottish Highlands & Islands (some AB, HS, IV, KA, KW, PA, PH, ZE postcodes) and Northern Ireland. Contact us on [email protected] for a shipping quote, or for more information.
Unfortunately, we are unable to ship to the Channel Islands or the Isle of Man.
International delivery service
International deliveries are currently unavailable.
Collections
A call & collect service for customers is available at our stores. Visit our store page for details and opening times.
Click and Collect is also available via our website, details are shown at checkout.
